Subplace Insurance Coverage FAQ
| No | Question | Answer |
| 1 | What is Subplace Subscription Protection? | Subplace Subscription Protection is a complimentary Personal Accident protection plan offered by your merchants when you buy their items and subscribe to Subplace’s installment plan. |
| 2 | What are the covers/benefits provided? | This product covers the outstanding amount of the purchased item in the event of death and permanent disablement of the subscriber. For more information, please refer to the links below: Policy wording – (insert file link) Policy Disclosure Sheet - (insert file link) |
| 3 | How do I qualify for the Subplace Subscription Protection? | Subplace Subscription Protection is automatically included as a complimentary protection plan when you subscribe to Subplace’s installment plan. |
| 4 | Can I request to include the Subplace Subscription Protection if my installment plan is already running? | The protection plan is automatically included in your Subplace installment plan as a complimentary protection plan by your merchants. It is not available for separate request or purchase. |
| 5 | Who is eligible for the Subplace Subscription Protection? | 1.You must be a Malaysian/Malaysian permanent resident/work permit holder/pass holder/legally employed in Malaysia/legally residing in Malaysia; and 2.You must be aged 18 – 70 years old; and 3.Is a subscriber throughout the Period of Insurance |
| 6 | When will the insurance coverage starts? | The Period of Insurance starts from the next billing cycle after the initial installment payment and continues until the completion of all installments |
| 7 | If I purchase 2 items, does this mean I will be covered by the Subplace Subscription Protection? | Yes, both items will be covered if you choose Subplace’s installment plan. However, the 3rd item will not be covered. |
| 8 | What if I settled the payment early? Will the insurance continue to be in effect? | The period of cover will terminate upon the full settlement of your installments |
| 9 | Where can I check my policy coverage confirmation? | After a successful purchase of an item, you will receive a confirmation of your policy coverage via email. If you do not receive this, kindly notify us on Subplace app or website via: •Live Chat: 09.00 AM – 06.00 PM (Monday to Friday, except Public Holiday) •Email: info@subplace.com |
| 10 | How do I file a claim? | You may notify Subplace in the event of a claim |
| 11 | What will happen should I miss an installment plan? | Subplace will trigger a claim if they discovered failed payment |
| 12 | Can I cancel this policy? | Yes, however the cancellation will take effect after the current Period of Insurance ends |